WhatsApp is trending nowadays to communicate information among the people and enhances the sales and marketing of most of the company. You can share the documents and moments quickly and fast. The whatsapp business api helps the user support easier and smart. It acts as an interface application between the WhatsApp and customer care team and verifies and creates the business account by communicating with live agents. You can set up your company logo and designs. It is treated as a simple and reliable boon for small scale and medium scale sectors.
Moobicast is one of the trusted and leading whatsapp business api service provider in Singapore. This API aids to transmit messages, links, emojis, audios, pictures, and videos from their own application and sites. It makes the customer communicate fast and reliable thru WhatsApp alerts. The queries raised by customers will take care of by multiple agents at a time and can transfer the calls between agents. To answer the repetitive queries, they developed artificial intelligence chatbots to reply to the answer automatically. The communication handled between the customers is secure and will be handled thru the encryption process. It also helps to catch the details on team performance and customer satisfaction.
They aim to gain the customer experience to provide a fast solution and maintains a lifelong relationship. With this application, the agent will get customer information’s like profile, purchase history, and preferences. It does not require any activation or service fee and the management can enjoy it as free of cost.